Self-service terminals
Legislation/regulations
There are no direct legislative or regulatory obligations in relation to accessibility of self-service terminals (e.g. ATMs, ticket dispensers, information kiosks etc.), though the Disability Discrimination Act prohibition against discrimination in the provision of financial services applies.
As part of implementation of the DDA, a forum between the Human Rights and Equal Opportunities Commission and the Australian Bankers’ Association was established. This resulted in guidelines for Internet banking, ATMs, Electronic Funds Transfer at Point of Sale (EFTPOS) and phone banking. The initiative has also prompted associated activities such as the launch of Guiding Principles for Accessible Authentication (Still in draft, December 2006), which are voluntary guidelines designed to ensure that people with disabilities are not excluded from banking authentication processes.
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We are interested in receiving any corrections and/or additional information that may help us to update or improve our understanding of the current state of affairs in this country concerning the accessibility of self-service terminals. This may concern information on relevant legislation, other policies and/or the level of accessibility actually achieved. Please enter your contribution in the “Leave a Reply” box below or send an e-mail to meac at empirica dot com.
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