Self-service terminals
Legislation/regulations
While there are no direct legislative or regulatory obligations in relation to accessibility of self-service terminals (e.g. ATMs, ticket dispensers, information kiosks etc.), the Canadian Standards Association has published a standard on Barrier-Free Design for Automated Banking Machines. This deals with the environment of use as well as the components of automated banking machines and provides requirements for
- optimum physical accessibility
- multiple modalities of output (visual and audio)
- multiple modalities of input (visual and tactile identifiable keys).
All CSA standards are voluntary, however it is reported that major banks tend to follow this standard.
The CSA has also published a draft standard on accessible design of self-service interactive devices. This draft standard broadens the standard on ATMs. It deals with environment of use as well as hardware and software components, and includes requirements on:
- the provision of alternate modalities for interactions
- design for minimal physical capabilities
- user controllability (e.g. undo, user paced timing)
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We are interested in receiving any corrections and/or additional information that may help us to update or improve our understanding of the current state of affairs in this country concerning the accessibility of self-service terminals. This may concern information on relevant legislation, other policies and/or the level of accessibility actually achieved. Please enter your contribution in the “Leave a Reply” box below or send an e-mail to meac at empirica dot com.
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