MeAC – Measuring Progress of eAccessibility in Europe

Legislation/regulations

The Telecommunications Law (2004) includes a statement that the Public Telecommunications Service Provider has to ensure that “users, including disabled users, derive maximum benefit in terms of prices, choice of service and quality.” In the case of disabled people, it refers to:

1. common and equal access to all telecommunications services
2. providing necessary facilities for disabled people
3. a necessary amount of accessible public phones and adequate service prices for disabled people

The regulation provides for equal access to services, and in the case of disabled people it refers to the following obligations:

• providing telephones adjusted to the individual needs of the impaired person
• providing access for disabled people to telephone booths (for example amplifier, special keyboard etc.)
• providing special phone cards marked in a way that make them usable for people with vision impairments

Additionally, under some conditions, the main Polish operator provides disabled people with a special 50% discount.

Fulfilment of the regulations is supervised by The Office of Electronic Communications.

Other initiatives

The main Polish operator operates an accessible directory service with phone numbers and addresses of institutions, companies and organisations that offer services for people with disabilities.

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